Get instant answers to common questions

General FAQs

No, Maisie is not human. Maisie is a digital assistant – commonly referred to as a bot. Maisie is software designed to automatically handle your online marketing so you don’t have to.

To be able to assist you Maisie needs access to your online store, your Facebook Messenger account and your Facebook business Page. Access to your online store is required for Maisie to be able to understand your products and customers so that she can help you promote your business online. Access to Facebook Messenger is required so Maisie can communicate with you. Access to your Facebook business Page is required so that Maisie can create and manage your Facebook posts and ads.

Maisie currently works with BigCommerce stores. We are working hard to offer Maisie to store owners on other eCommerce platforms. If you use another eCommerce platform and would like to use Maisie please drop us a line so we can prioritise it.

Unfortunately, not at the moment. Due to its popularity with both consumers and businesses alike and its ease of use, we have chosen Facebook Messenger as the first messaging app with which Maisie works. Depending upon customer demand we might look at supporting other messaging apps. If you wish to use Maisie with a different messaging platform please drop us a line.

No, Maisie is completely online. You simply authorise Maisie to access your eCommerce Store and other accounts like Facebook and you are good to go. You chat to Maisie using Facebook Messenger so Maisie will be with you wherever you go.

Plan FAQs

A Messenger subscriber is anyone who has opted-in to receive messages from you in Facebook Messenger.

Should a customer unsubscribe (block you) they are no longer counted as a subscriber.

We want to make sure that Maisie is right for you. You have unlimited access to all Maisie’s features for 30 days. No contracts. No credit card required.

No. We don’t ask for your credit card up front, so you’ll only be charged when you decide. If you want to continue after your free trial and have more than 50 Messenger subscribers, we’ll ask you for your payment details. If do not wish to continue using Maisie cancel with a click, no questions asked.

If you decide to run Facebook and Instagram ads using Maisie you will continue to be billed directly by Facebook for any advertising costs. We do not bill you for advertising spend nor add any fees on top. 

As we offer one simple plan you will be automatically upgraded to the next level when the number of Messenger subscribers you have exceeds the current pricing tier you are on.

No, you can try Maisie without commitment. If you subsequently choose a paid plan, you pay monthly and can cancel at any time.

We accept payment by Visa or Mastercard.

We’d be happy to answer any additional questions you might have. Just send us an email or chat with us via the chat icon at the bottom right side of your screen.

Account FAQs

If you decide you no longer wish to use Maisie, she will be quite sad. She might even take it personally. However, she is also mature enough to know that circumstances change so, of course, you may cancel your account at any time. Simply email us with your cancellation request including your registered email and Facebook ID and we will arrange for your account to be cancelled.

To uninstall Maisie from your BigCommerce store simply login to your BigCommerce account then:

  1. Click Apps in the left side menu.
  2. Click My Apps in the left side menu.
  3. Locate the Maisie App and click uninstall.

To remove Maisie from your Facebook Messenger login to your Messenger account then:

  1. Select your Maisie chat.
  2. Click the settings cog icon.
  3. Click on Delete.

Maisie will no longer be able to communicate with you once you do this.

To remove Maisie from your Facebook account firstly login to your Facebook account. Then:

  1. Click Settings in the top dropdown menu.
  2. Click Apps in the left side menu.
  3. Find the Maisie App in your list of apps, hover over it and you will see an X mark.
  4. Click the X to remove the Maisie App.

Access to your Google Analytics account is managed through the Google Account (Google email address) that you used to sign-up to Maisie. To remove authorization for Maisie to access your Google Account:

  1. Log-in to your Google account and from the Dashboard click the ‘Connected apps & sites’ link under the ‘Sign-in & security’ section.
  2. Click ‘MANAGE APPS’.
  3. You will see a list of all apps connected to your Google Account. Select ‘Maisie’ from the list and click the ‘REMOVE’ button. Maisie will no longer have access to your Google Account or your Google Analytics data.